Telkom service excellence!

We were very excited when Fibre was eventually activated in our area, and we immediately app**** to be linked. Yesterday we discovered that the link was off and that we did not have access to the Internet. Typically of our Country’s people, the first response when I mentioned the fact that I experienced issues with the link towards two colleagues, was “typically Telkom”, and “why did you use them”?

I am a very satisfied and proud Telkom customer tonight, and believe me that I will convey the message to the pessimists that I spoke to yesterday morning! Your Telkom Fibre Help number was very helpful, and when the lady identified the problem I was assured that a Technician would call me, regarding the configuration of the router. Now for the next surprise, when Altaf Essop called me! This man’s service is absolutely excellent and he is the Master of patience. Altaf assisted me with the process and not once, I felt uncomfortable or got the impression that I am wasting his time. One tends to feel embarrassed, especially when Technical terms are used, but not with Altaf on the other end of the line!

Well done Telkom, and specifically Altaf. You guys have walked the extra mile and the fact that I was back on line, the same afternoon after my report, clearly illustrates commitment and dedication towards Telkom customers. You have a gem in the form of Altaf, and yes, this is typically the kind of person that I would appreciate assisting my Senior citizen parents, and the man on the street when, for the first time having access to this absolutely fantastic technology, and communication platform of the future.

Well done Telkom, and thank you for the amazing service!