Telkom Service

I decided to cancel my telephone and internet subscription after my service had a breakdown as it was an old ADSL connection Telkom told me they no longer offer support on ADSL services. I could not get an alternative LTE connection from Telkom as they had none in stock. I went to Telkom's local ,Middelburg, Office and was advised to contact their cancellation call center which I did. 3 Months later I received an Invoice for 3 Months' arrears. On inquiry I was told that I should have confirmed the cancellation order via email or a form from the local office. Now I have had to pay the 3 Months arrears and do an internet cancelation and pay a further 1 Month notice period. The whole cancelation system is complicated and the staff were not helpful at all resulting in unnecessary costs of at least R3000. This is disgraceful.