TELKOM SERVICE DOWN - DAMAGED EXCHANGE

Our internet has been down since 12 April 2016. The fault was logged with our ISP - Afrihost, who determined the fault lies with Telkom. Telkom was notified of the issue on the 14th of April, under reference number 129CWK140416. I was notified that technicians had been sent out and have not heard form Telkom since. On the 16th I called Telkom again for an update, to which they said the problem lies with a damaged exchange point and the problem would be escalated. Today (the 18th) I called again for a progress update, to which I was informed the same as on the 16th. The problem was not escalated and has apparently since been escalated (under reference number 851665). If this problem originates from a damaged exchange, then multiple households would be affected, possibly hundreds of people. This problem should take top priority and it seems that Telkom are not doing anything about it. Nor have I been notified of any progress since my initial fault log on the 14th. I am approaching Hello Peter as it is so difficult to communicate with Telkom and all possible routes or forums should be taken.