Telkom service down by 100%
<p>Telkom has apparently decided to retrench staff and employ *********** people in call centre and for technical staff. We transferred our line to a new address. The technician showed up. He took most of the day to connect and setup everything. The poor soul did not even know where to connect the ADSL router. Eventually he said everything is working. We tried to make an call and got an engaged signal. After phoning the call centre the person helped and said its working now. Well now we could phone but not receive calls. That took another 2 weeks to sort out. We then started getting random calls. When we pick up there was no answer. Eventually I found out that a few people in our street has the same problem. After one more week it stopped one day. Now we are having problems with Little or no speed on our ADSL line. The technician come out and he could not even log anti my router and setup his phone on the wireless network. I have been in the IT industry for 20 years. I can't find a job. Telkom employs and idiot that his friend recommend. They keep on expecting people to pay for poor or no service. Good work telkom. Keep up the bad service. You only respond when people has had enough and go to the media.</p>
This is the second day and the only reply i got was to send the number that is affected.
Thank you for the feedback.
The fault for ********** 420 is currently with our testing department and has been escalated for urgent assistance.
The fault for ********** 067 is assigned to a technician. A copy of your email and post has been escalated to the technician and his manager for their attention.
Other than that nothing has happened. In the mean time we are expected to pay for a service that doesn't work properly. I am still having speed problems and my daughters line is still dead. This is form having a working phone line before the complaint. The only problem we had was speed that is low or fluctuating from one minute to the next. From no speed to almost full speed.
Quick to respond about complaints but after that nothing happens. Good service!!!
This is the second day and the only reply i got was to send the number that is affected.
Thank you for the feedback.
The fault for ********** 420 is currently with our testing department and has been escalated for urgent assistance.
The fault for ********** 067 is assigned to a technician. A copy of your email and post has been escalated to the technician and his manager for their attention.
Other than that nothing has happened. In the mean time we are expected to pay for a service that doesn't work properly. I am still having speed problems and my daughters line is still dead. This is form having a working phone line before the complaint. The only problem we had was speed that is low or fluctuating from one minute to the next. From no speed to almost full speed.
Quick to respond about complaints but after that nothing happens. Good service!!!
Both the faults have been fixed. The technician told my daughter that the previous technician had unplugged her cable in the exchange. The equipment was damaged by lightning. He moved both our ADSL lines to working equipment and everything is working fine now. I want to give him a good recommendation. His name is logon. He also told me that he will be reporting the incident because the precious technician left the phone line unplugged in the exchange.
Both the faults have been fixed. The technician told my daughter that the previous technician had unplugged her cable in the exchange. The equipment was damaged by lightning. He moved both our ADSL lines to working equipment and everything is working fine now. I want to give him a good recommendation. His name is logon. He also told me that he will be reporting the incident because the precious technician left the phone line unplugged in the exchange.