Telkom Service does not exsist

Telephone number *** was reported out of order on February 5, 2015 Fault ref. No. 455CRK050214<br> Fault still not corrected Latest Fault Ref. No. 112CRZ2107 Escalation No. 714522 I am told that I cannot speak to a Manager as they are not available. I will get a call back from a manager, I will get a call from the technician, I will be informed of progress, but theses are all lies, get rid of the customer tell him anything, just get him off the line.Today I was told that TELKOM requires me to pay for the repair as it is not a TELKOM problem. PLEASE I AM PREPARED TO PAY, PLEASE FIX THE PHONE LINE. If you call *** you get, RADIOKOP ANIMAL CLINIC not MEEE, so how can this be MY problem?