TELKOM Service Disgusting

We requested a move of our landlines on the 6th of June to be moved on the 30th of June 2018 The technician called 2 days prior to confirm We agreed to do mobve as scheduled on the 30th when the technician arrived on site he tested the lines and advised us that there appears to be a cable fault and needed to repair this he would communicate to telkom His Name was SAM and from TT Connect This is now almost 2 weeks later that i have had no service and am losing income to my company So my Question is WHO Resolves THIS 2 Order Numbers Second Who DO i SUE for Losss of Income Third Who Refunds me for the time i have had no telkom service