Telkom Service desk for Gated Communities worst service ever

I have been struggling for more than a month (from 24/10/17) to get my wi-fi fibre line up and running again. We had a free trial period for fibre use, after the free trial period was finished we selected the package of 20mps uncapped for R999 per month. The Telkom service call centre never captured our selected package on the system. Then after numerous calls finally our order was captured, but the person at Telkom wrongly captured our order again as a free trial. After following up why our wi-fi was still not resolved within 14 days, the Telkom service desk advised that our order was rejected due to it being wrongly captured again for a free trial period. Once again phoned the Telkom service desk for a new order only to be informed that the system is down. Only after a week did we receive feedback that the system is back up and our order captured. After another 7 days of nothing happening again I phoned the Telkom Service desk for gated communities to follow-up what the delay is, only to be informed that our Fibre number has been re-assigned to another customer and that I have to shone the Sales department so that they can re-assign the number back to me. Again another lenghty phone call to the Telkom Service Desk for Gated communities only to be informed that the order is now at their Back office to be captured on the system, unable to give me the order number just a mere call reference number. Perhaps the reason why it is only possible to contact the TELKOM Gated communities via the call centre and no possibility to physically visit them in person, is because of their absolute lack of competence, s**** and ability to deliver...... So numerous phone calls, too many different Service desk personnel I've been transferred too to even mention...after all of this STILL NO WI-FI and absolutely no indication when this will be. In the mean time I am accruing additional costs for internet usage and losing business as we speak....