Telkom service delivery the worst of all in south africa

I was contacted by Telkom with an offer to switch from ADSL to Fibre. On 4 February 2019 Telkom suspended my ADSL line in view of connecting Fibre. My Fibre router was delivered to my house on 7 February 2019 but up to now no technicians have been dispatched to connect the fibre. We are running private businesses from home and need to have internet connection. I have been calling Telkom on a daily basis but either the phones were not answered after me staying on the line for more than 10 minutes or if someone answered I was being told that their systems are offline and they cannot help me. When Telkom initially offered me this deal they said it will take seven days and I have now been waiting for almost a month. Telkom service delivery is pathetic!!