Telkom service delivery sucks

I have lodged a query with Telkom regarding my landline being down and subsequently my internet on the 23 February 2015. To date, IE 16/03/2015 no technician has been out to sort out the problem. we have called them more than 5 times to follow up and each time it is a 45 minute wait before the call is answered. when they answer we are advise that someone will be out on the day of the call but we are still waiting.<br> <br> This line as well as the internet is used for business purposes and has significantly impacted on productivity of my business. Going down on the 23 Feb, just before month end and financial year end did not help my cause as well.<br> <br> With all of the follow ups and it being 21 days later, we still have not joy. I cannot call from my cell anymore, its expensive. I find the call centre from the time of lodging the query and follow up to be extremely useless and the attitude of Telkom as a whole in not delivering on the customer satisfaction to be simply appalling. I am at my wits end with Telkom and is seriously considering cancelling the service.<br> <br> They don't have the decency to call me and advise me when a technician will be out.