Telkom Service Delivery Non Exisitant

In the last 5 weeks we have had intermittent then no internet for 3 out of the 5 weeks. The telephone has been out of order for the last 2 weeks for the second time in the last 5 weeks. Numerous calls exceeding 25 calls have got us nowhere. In fact calling with a previous reference number brings up no fault having being logged and you then have to start another fault log. No communication with a technician, and if we do its a sms to say fault has been dealt with just to still have no phone or internet. We have used more than 10 gigs of cell phone data in the last week trying to continue with working due to the complete lack of service from Telkom.