Telkom service delivery is unacceptable

On 17/12/15 our Internet stopped working. I reported on the 20 and a ref no was given. A technician arrived to examine and said the line was bad so he fixed it but the internet was still not working. He said that he has done everything from his side and I should contact technical support. I've been phoning support everyday since. They reset the account passwords,made me check settings, reset ports, etc. On the 25/12 I received a sms saying the matter has been resolved. I contacted support and explained how can the matter be resolved when nobody contacted me nor come home to check the internet. I was told the matter will be looked into. When I phoned on the 26 I was told the ref no was cleared and a new 1 was opened and I will have to wait another 5-10 days. Ever since then I've been asking to speak to a manager and conveniently the call gets cut off. On 1/1/16 I received an sms saying matter resolved.i contacted Telkom and was told it was an error and someone will be at home on 3rd. No one came home and I phoned.i was told ref no cleared and they created a new 1.Today (4th) I received an sms saying matter fixed.Why doesn't anyone come home and fix the problem.This is frustrating