Telkom Service Delivery Failure

I have submitted my application for and ADSL line twice between February and March this year. I received numerous phone calls whereby I will pickup and nobody responds on the other side which seems I was place on hold by the person that initiated the call. Shortly after first submission I received and SMS notifying that Telkom was unable to get hold of me and that I have to resubmit. I have since resubmitted. This morning I received yet another call from an *** and nobody is responding on the other side although they have initiated the call. Im not sure why the effort is done to call a customer when there is no Telkom agent taking ownership of the call. This is not ethical behavior as I have followed the Telkom procedures and submitted my application within the Telkom shop twice.