Telkom service delivery extremely poor

Item: Telkom
Rating: 1
Author: Christiaan M

Our phone line and ADSL went stopped working on the 25th of June and we reported it to Telkom. They informed us that the cables had been ****** and that the technicians were assigned to fix it. On the 7th of July only the phone line came back on, yet today the 10th of July our ADSL has still not been fixed, This is unacceptable, regardless of the fact that they offer to credit the bill for the period that the service is not working, we now have to pay additional charges for data bundles on our cellphones, because literally everything in the home was running on Wifi or on the home network, now when does Telkom intend to get their problem sorted? They do not care about their existing customers, they only want to sell upgrades, yet their service delivery is poor to say the least

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Christiaan M's updateReviewer Update

18 Jul 2018, 09:07

I have gone to the website to cancel my service completely, I got an invoice of over R 500 that you want me to pay, yet nothing has been fixed since since 25 June - Please cancel my service with immediate effect and stick your invoice where the sun don't shine. I refuse to pay for something I have had no use of because of *********** companies wanting money for doing absolutely nothing. Go and check my usage you will see, I have not made a single call or even used 1kb of data, because my service is faulty! The only number we are able to call is 10210 which is anyway a waste of time because your people can't fix a simple telephone line

Christiaan M's update18 Jul 2018, 09:07

Reviewer Update