Telkom service delivery

I app**** 15th July for an upgrade to my Telkom service changing from a fixed line to a network and data facility. On 21st July lost my service. I have emailed my problem and have had no response. I have phone 10213 repeatedly and they say either it is pending or it has been transferred to the courier for delivery or an agent will phone me back in 24 to 48 hours. I have spent hours on the li8ne with my cellphone at high cost trying to resolve this. My old package had a premium of R429 pm the upgrade was tp be R649 I received a bill for R729. Yesterday I went to the sales office in Amanzintoti (80km form home) They arrange for someone to phone me. Then I spoke to three different people the last saying he was applying for refund and gave me a reference number then supposed to put me through to sales. After 30 min with no answer I wrung off