Telkom Service Delivery

My Telkom line was struck by the lightening when we had that storm in Durban a week ago. I have reported the fault on my line 5 times now. Our adsl is also completely down now. We have had an issue with our adsl line for almost a year. Our connection is internment and it seems no one is able to fix it. I have been patient and have tried to keep following up, only to be told today that my fault was only logged this morning. Really!!!! I have the following reference numbers: ********** 1 ********** 96 ********** 0 ********** 6815 When I called in Wednesday the 12 September 2018 I was told the previous fault report was not logged correctly by the consultant. She had just added my fault to a fault reported on 27 July 2018. We run our business from home and not having a telephone line or Adsl to connect to the internet has now become a huge issue. We have spent thousands on mobile data just to keep running. This is truly not the service I expected from Telkom. So very dissatisfied and disappointed in the lack of service and s****s required to sort faults and technical issues out.