Telkom Service Delivery
<p>We have been experiencing issues with our ADSL line for a while, and have logged numerous faults with Telkom. The issue will be resolved and then reappear a week later.</p> <p>Our internet line speed has deteriorated over the last 4 years, from a 10MB line where now we hardly get 3MB. The latest fault was logged (***) and resolved without any resolution, we opened it again and a technician called us and made an appointment for Sa****ay (11 June 2016) at 9AM, and he never showed up. Can someone at Telkom please assist us to resolve the issue.</p>
The technicians called us yesterday (15 June 2016) to say they are closing the escalation as the issue is resolved. The issue is not resolved, in fact the ADSL line is worse. Our latency is extremely high and according to the technician we should get the full 4MB again, but we still hardly get 3. I want to please have this escalation reopened and the issue resolved.
The technicians called us yesterday (15 June 2016) to say they are closing the escalation as the issue is resolved. The issue is not resolved, in fact the ADSL line is worse. Our latency is extremely high and according to the technician we should get the full 4MB again, but we still hardly get 3. I want to please have this escalation reopened and the issue resolved.