Telkom - Service Delivery

<p>Our Landline stopped working on the 16th January 2017 . Our internet stopped working a few day later . A call was logged for the fault on the 18th of Janaury . To date there is no explanation . Ive called Telkom numerous times but the responce I get is that the fault is being investigated . I seem to get the impression there is no solution . Ive tried to cancel the contract so that I can try a different service provider , but it takes hours for the call centre to answer .</p>