MP
Marius P

1 reviews | Active since Jun 2016

06 Jun 2016, 11:22

Telkom Service (DEAL OF THE MONTH) - What a joke?!

<p>3 Months ago I decided to give Telkom LTE a shot as Telkom ADSL is a big joke and doesnt work half the time. So needless to say it took me 3 Months (cancelled on the 29th of Feb) to get my "voice" portion of my ADSL solution cancelled at R206 a month. Begining of May I get an SMS the service is cancelled just to get billed at the beginning of June again. So I reversed the D/O and add an stop order for this.</p> <p> </p> <p>The June arrives and TELKOM Says "Deal of the Month uncapped LTE", here I thought cool I'll upgrade my package and get the benefit of uncapped for R100-00 more a month WHAT AN UNREALISTIC EXPECTATION I had!!</p> <p>Firstly the call center can't assist (TELKOM you know you loosing money right??) you have to go to TELKOM DIRECT store (You know this is ****ing people off like you cant believe).</p> <p>So I went to the store but GUESS what? I dont qaulify because according to the TELKOM website my house doenst have LTE coverage (my neighbour and two houses down have coverage) even though I am running TELKOM LTE for the last 3 months!! </p> <p>So bascially TELKOM is saying I dont qualify because the COMPUTER SAYS NO!!!! but my neighbours can gladly apply! WHAT A JOKE!!!!</p> <p>How difficult can it be to override the COMPUTER SAYS NO error with a little bit of human intervention???</p> <p> </p> <p>All I want is uncapped LTE for R799-00 a month before the deal runs out?!? is that to much to ask??</p> <p> </p> <p>Marius</p>

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Replies (3)
Telkom
Telkom's reply06 Jun 2016, 14:12
Official

Hi Bussa0709

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

MP
Marius P's update07 Jun 2016, 12:18
Reviewer Update

Hi Luleka,

Any update?

Thanks

Marius

MP
Marius P's update08 Jun 2016, 07:26
Reviewer Update

Hi Luleka,

Any feedback? I think the deal might run out soon.

Thanks

Marius