Telkom service

My husband bought me a new iPhone at i store, I had to transfer my old SIM card under his name, went to Telkom to do the transfer, they took all our details and promise everything will be done in 36 hours.

I waited for 5 days nothing happened, I then went to the shop to enquire, I must say the manager was very rude and promise again that everything will be done in 24-36 hours it’s been 15 days now my old number is blocked I can’t access my sms and phone calls. I tried calling the calling them they don’t answer their phones, this is been very devastating for me.