1 reviews | Active since Dec 2014
Telkom Service - Cant get worse than this!
<p>I have a 20MBPS dsl line, and about 10 days ago the sync speed was a mere 500 kbps. I informed my ISP, and they contacted Telkom. 2 technicians came to my house on 18 Jan. After about 3 hours they said the problem was resolved. NO user testing was done with me, to confirm if the line is back to its normal speed.</p> <p>Just after they left I went on the internet, but this time the speed was even slower than before they came out! To top it all off, my landline is now also inactive, I cannot make calls, nor can I receive any calls...its just dead...!! It worked fine before they came out..!!</p> <p>Now, to get someone back at my house to fix the 2 problems....now that is a mission....I have been on the phone (using my cell), every day, for the past week, to Telkom. Every time they do the same thing...test my line to find it is running at only 500 kbps (we all know that), then advising that they will escalate the problem (don't know where to....!)</p> <p>Today, at last I was given an Escalation Reference number (948093). My problems...I'm paying for a 20 MBPS line, but receving a 500 kbps signal...so my internet is basically dead. I'm paying a monthly fee for telkom closer package 2, but my landline is dead...!! What more can I say....This is the height of ineptness. Please can someone just come out to my property and sort out these problems...I am even prepared to lose time at work, to be at home to meet with the technicians.</p> <p>My landline number is: ********** (if it works)</p> <p> </p> <p>Ismail Ganie</p> <p>Goodwood</p> <p>Western Cape</p> <p> </p>
Someone from Telkom Social Media team (Moenieb) contacted me via Hello Peter, requesting more details, which I provided.
Unfortunately that communication also died a slow death.........
This is really frustrating....there should be some kind of court where customers and service providers can have cases heard, and then the party who loses the case must pay the other one, including all costs.....this will hopefully deter service providers from delivering poor service, as they will be exposed in such a public forum.
Someone from Telkom Social Media team (Moenieb) contacted me via Hello Peter, requesting more details, which I provided.
Unfortunately that communication also died a slow death.........
This is really frustrating....there should be some kind of court where customers and service providers can have cases heard, and then the party who loses the case must pay the other one, including all costs.....this will hopefully deter service providers from delivering poor service, as they will be exposed in such a public forum.
Evening... I wish to advise that my DSL line is again completely dead. The port changes messed everything up. I called Telkom this evening, and they logged a reference number 513CWZ300117. The line worked fine until the port changes late this afternoon. This fault should STAY Open, until fixed. I normally have 4 green lights on my router, but since the port change there are only 2 green lights on now. Urgent please....!!!
Evening... I wish to advise that my DSL line is again completely dead. The port changes messed everything up. I called Telkom this evening, and they logged a reference number 513CWZ300117. The line worked fine until the port changes late this afternoon. This fault should STAY Open, until fixed. I normally have 4 green lights on my router, but since the port change there are only 2 green lights on now. Urgent please....!!!