VK
VALENCIA K

1 reviews | Active since May 2014

20 May 2017, 10:35

Telkom Service Cancelled and still being harassed

<p>I cancelled my ADSL line last year with Telkom in October. They continued to bill me for after the services were cancelled. I've have been continually harassed by lawyers about my outstanding balance with Telkom. I paid an additional amount after I cancelled to cover the notice period and a potential administrative fee because Telkom did not send me a bill to settle. They instead send me an invoice for the months of service after the cancellation which I am not liable to pay as I have cancelled the services. I've forward the cancellation documentation as well as proof of payments to several people asking them to please rectify their records but they still seem incapable of doing a simple recon. It beenmore than 6 months since I've cancelled my account and I'm still getting phone calls at all hours asking about amount. I am tired of saying the same thing to several different people and I don't know what to do to make the harassment stop. Telkom service and customer care is extremely poor. </p>

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