Telkom Service Cancellation Nightmare

Trying to cancel a Telkom landline is a customer service nightmare and every attempt just reaffirms my choice to cancel this **** show. 1. They refuse to cancel the account inside a Telkom store 2. Phoning the 10210 number gives you 2 options. a - when phoning from the number you intend to cancel or 2 - when phoning from a different number. So I pick 2. "Your area is being upgraded to fiber" and one is put through to a sales agent. Maybe a human can help, seeing that their website constantly gives a 404 error or the pages won't open. Human answers the phone - impossible to hear or understand as Telkom does not train their employees to use a phone microphone and her screaming children in the background is deafening. Not to mention the fact that she proceeds to tell me that I have the wrong number and that I should follow the exact same process I took to get to her. 3. Back to the website and their so called portal.... another **** show of pages not opening OTP's not working etc etc Thank you Telkom for wasting my time and annoying the daylights out of me. Nothing works! - including your staff. And your professionalism and customer service ratings are off the charts.