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Elizebeth A

1 reviews | Active since Aug 2018

13 Aug 2018, 11:30

TELKOM service cancellation - Line ***

TELKOM service cancellation - Line ********** 055

Impossible even through old web portal. Sixth months now - and counting I tried on numerous occasions to cancel my TELKOM line. I was told to email a request to Telkom ********** to cancel my service. The email won't deliver because the ********** mailbox is full. How pathetic. Telkom the requested that I cansel the service on the old online portal which i did. I did this on the very next day and subsequently every single month after that. I have several confirmation numbers that my line will be cancelled yet i still get monthly invoices for service. I now also get charged for interest.

I want the full details of the Legal Department of Telkom. I am fed up with this

0
Replies (2)
EA
Elizebeth A's update17 Aug 2018, 13:13
Reviewer Update
Interaction REF:AI ********** Good day Bradley To date I have heard nothing from your accounts team re cancellation. Regards E A Auld
EA
Elizebeth A's update31 Aug 2018, 11:20
Reviewer Update
Interaction REF:AI ********** Still no response from your accounts team to attend and advise accordingly. This has been ongoing since 14 March 2018 and still ( 31 August 2018 )our Telkom line is not cancelled. We will be handing this to our legal advisor.