Telkom Service Cancellation

Emailed ********** the "Consumer Request for Contract and Service Cancellation" form, along with a copy of my ID, on the 22nd Feb 2018 right after which I received the auto-reply email stating:

"Dear Customer

We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. Your request will be attended to within 21 business days. We will endeavour to contact you to verify the information provided and/or confirm cancellation/retention options available."

I am still waiting to be contacted.