Telkom Service canceled for No reason

Hi all,have been a telkoms Customer for over 5 years.This week i opted for Adsl Speed upgrade.The sales department process and i was told it will take between 5 to 7 days.I then contacted the Technical department after 5 days and was told the Line cannot be be upgraded due to me to far from the Exchange,which i excepted.However after the call my internet service was disconnected.Contacted the Technical department and was told the service was canceled and i will need to wait for sales department to re configure.Call the sales department this morning and after speaking to various people there was no solution only that my service will be looked into and can take 24hrs to reactivate.I am the End user of a paid service and telkom feels that if theres and issue on there side we must just except it and wait.The Call center Agents are of no help they just transfer you to and down to different people giving different stories.Being the only Adsl support infrastructure in SA we should get better service.

This is by far the Worst Service i have ever come across