Telkom service

I made a payment at a Pick n Pay clothing store, with the EasyPay number I got from the monthly statements I normally receive via email from Telkom, on the 21st of July 2022. Two weeks later the payment was still not acknowledged by Telkom. I was told that the same EasyPay number they sent to me was INCORRECT, which is very worrying...! 1. On the 29th of July 2022 a case was opened to allocate the funds to my account with all the required proof of payment emailed, on the 15th August 2022 I got a deceiving text that "the case has been resolved" and only to find out that was not the case. 2. Since then this issue has been escalated twice, with numerous emails and phone calls being made by myself, and to date, the issue is still not resolved. TELKOM CUSTOMER SERVICE IS BAD!!!