1 reviews | Active since Jan 2017
Telkom Service Beyond Useless
<p>Several weeks ago I wrote a review titled Totally ticked off with Telkom and to my surprise I actually got a reaction.</p> <p>Sadly a while later I got a similar reaction which in my mind confirmed the fact that the left hand does not know what the right hand is doing and after that nothing further.</p> <p>In the interim I have also sent a number of complaint to telkom only to be told the same thing every time that they are sorry that this happened and they will look into it.</p> <p>It is no surprise to me that they are still looking and I have had no further responses.</p> <p>To try and talk to a manager is clearly a privilege that Telkom does not readily give.</p> <p>I did eventually succeed but I could just as well have spoken to the janitor because I have yet to get any form of positive response.</p> <p>Worst customer service that I have ever experienced and I am still out of pocket.</p> <p>Any advise on how I can get any joy from this totally useless organisation would be appreciated.</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good Day
Hope the message finds you well. Kindly send us the details related to the query that you have to enable us to follow up on the matter.
We sincerely apologize for the negative customer experience.
Regards
Social Media Team
Best regards,
Good Day
Hope the message finds you well. Kindly send us the details related to the query that you have to enable us to follow up on the matter.
We sincerely apologize for the negative customer experience.
Regards
Social Media Team
Best regards,
My ID number is ********** 018080. As you know my name is Chris Bam and I currently reside at 211A Uitlander St in Vryheid a town that is not covered by the devise that was sold to me. Hopefully this can be sorted out and my money refunded but based on the service so far I will not hold my breath. The countless calls made by me and e-mails sent have had absolutely zero positve response. A "manager" that I e-mailed never even bothered to reply.
My ID number is ********** 018080. As you know my name is Chris Bam and I currently reside at 211A Uitlander St in Vryheid a town that is not covered by the devise that was sold to me. Hopefully this can be sorted out and my money refunded but based on the service so far I will not hold my breath. The countless calls made by me and e-mails sent have had absolutely zero positve response. A "manager" that I e-mailed never even bothered to reply.
