Telkom service beyond shocking fault report CRK230

I reported my Telkom line down in excess if 10 days ago and was advised of a 48 hour turnaround to get it sorted. However I am still waiting. I have since spent more than 5 hours at different times of the day calling their 10210 number and cannot get through. No matter what time you call they have the same message that advises that they gave high call volumes. <br> <br> In frustration I took time off work and went to the a Telkom shop today but guess what they are unable to help as they advise that they too have to dial the same number.<br> <br> I have responded to SMS sent by Telkom in which they asked how I experienced their response to my query . Again no response from that source, Went onto the a Telkom web page to try and track progress but this gives you nothing. You are unable to query long outstanding issues on their page.<br> <br> I am now completely at wits end, I think I have exhausted all avenues. Today I get a bill from a Telkom requesting payment for services<br> <br> I absolutely don't know what to do other than to make peace with the fact that this is the standard we need to accept in this country. There is just no alternative