Telkom Service beyond Poor

Since 22 April 2016 my internet is down. When I reported it on 22 April 2016 (44CWK220416) I was told by the consultant at 10210 that it is because my internet service has been made inactive because of a fibre optic order. I told the person that I never app**** for a fibre optic service and that Telkom must restore my internet service. I was told that the technical dept cannot assist and that I must call the accounts dept or new services dept. I have made more than 100 calls to 10210, drove twice to a Telkom Client Centre and still my service is not working. Yesterday I was told that the technical fault has been corrected. When I told the person that my service is still down I was told to log a new complaint. I have asked to speak to people higher up in Telkom, but am blocked all the time. Telkom is now what you call a faceless company, you cannot complain about poor service, because there is no service when you call 10210. No one at 10210 is able to assist and the range of reasons why my internet is down varies from account reasons, technical, inactive account, etc. All I want is Internet for which I pay a few hundred rand per month. My wife works from home and has not able to access her internet!!! Every time I phone I am assured that the matter will be escalated, but nothing happens. No phone calls or inquire about progress. Is this really the service we can expect from Telkom???