Telkom Service

So, Telkom tried to debit my account on the day that we did not agree on. I called the Customer care number and tried to understand what was happening; during the call with the customer agent, she mentioned that Telkom tried to debit my account on a different day. I then asked to receive the recording of the call with the agent, and she told me that I could not receive the recording of the call, I was then told only my lawyers can request the recording not me. Now I am in shock because it means if you cannot afford a lawyer, you won't be able to receive the recording, from Telkom.