Telkom service bad to worse

Telkom can just be so unbelievably useless at times. I needed to do a single SIM swop on a multi SIM account, they broke that and subsequently the only way to "fix" it was that I upgrade to a new package. I was promised by the manger in the shop that it would be sorted out. After a while I noticed the child SIMs were all removed off the main package. He then told me over a phone call that its giving an error and they need to do a mass SIM swop. I arranged to go onto the store today as I work out of town, no one knew anything about this, the manager was off on a personal day and the staff also said because my account is a business account only a manager can do a SIM swop on it.

So I have 4 useless SIMs that have no connectivity thanks to their absolute inefficiency. You cant call Telkom, it goes to some dumb AI that prompts for answers, if you eventually say Agent enough times someone will call you but that person has no idea and usually puts you on hold just so you can be cut off after 20 minutes. This has happened every time so far.

Its a no win situation, they deserve to go out of business.