Telkom service bad

They suspended my home Fibre without informing me, because of outstanding of R110 that they failed to debit from my account. They debited less amoinstwd of of full amount. I was dataless for 3 days. First time I called them they told we can't help you call tomorrow our system is down. Next day they told me to pay R110 in order to lift suspension. After payment they told me the money appear after 72hour on their system as used EFT, What the hell ? How may I suppose to know that. Even suggest to send proof of payment, but they said no you have wait until we see the money in the system. Fed-up with Telkom, they treat customers very badly 👎