1 reviews | Active since Aug 2015
Telkom service at all time low.
10 weeks of dog awful internet, waiting for a Telkom technician to arrive after 15+ promises, 20+ hours on the phone and 5+ visits to the 30 customer long queue at Telkom in Somerset Mall..<br> <br> He arrives! Joy!! Confirms the problem is the D-Slam and although I've been paying for the last 10 weeks for a 10 MB line, he confirms all I have is a problematic, intermittent 1.4 MB line. He says he needs to pop to the exchange, change my D-SLAM then come back and run some tests....but that should fix it.<br> <br> I ask how long he's going to be, he says 20-30 minutes. That was at 10 am this morning. No sign of him since, no phone call, no re-appearance.....no improvement in my internet.<br> <br> Telkom are by far the worst ISP on the planet. I've done some travelling around and these guys are the worst.
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM135243.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM135243.
Regards
Frank
Social Media Team
***
081 180
