Telkom service appalling!!!

Once again, poorest service from Telkom. We logged a call for the Internet that is down. ADSL line is faulty. Our Internet service provider logged a call on 18/12/2020. Ref AH***. By Monday, we still had no feedback from Telkom. I have tried via SMS to contact them on numerous occasions. Service Provider escalated the fault logged on 20/12/2020 Ref no: 112ANK181220. This morning I contacted Telkom directly, just to to hear that this call is in the process to be sent for testing, it is not even with the technicians yet. Telkom's SLA with my Internet Service Provider is 48 hours. Telkom you service is appalling, I cannot wait for fibre in our area, just so that I never have to deal with Telkom ever again. Your call centre personnel, is not helpful or friendly, you service is non existent!! How long do I still have to wait before something happens??? As you can see on previous reviews this is not the first time that I have experienced such appalling, inept, non existing service!