1 reviews | Active since Jun 2012
Telkom service appalling
<p>I app**** for a temporary line transfer with temporary new number. The technicians arrived at my house at a date that was not pre-arranged and no-one was at home. A new date was arranged with the call centre. On the morning of installation date a technician called. He said he would try attend at 11am but that he was not sure exactly when. I waited all day and he never attended and never called back. Today is the next day and he never bothered to call back with any feedback. Who knows when my line transfer will be done. I had heard that Telkoms service is poor and this experience proves it to me. I am now without a line and I need it for my work. Telkom please get your act together and sort me out! </p>
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Moenieb.
Telkom Social Media Team
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Good morning
Thank you for making contact with us. Please e-mail us at *** with your ID number for our consultants to assist.
Please quote your reference in the subject line: AI***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Since I first raised my complaint to Telkom three weeks has passed. Since then I have called the Telkom customer centre to arrange an appointment for a technicain to attend. On both occasions the technician did not turn up. When I called the customer centre to equire why the technician did not turn up I was told that a date was never booked despite them sending me sms' confirming the times. In the last month in all there have been at least five appointments made and none have them have been honoured by Telkom. I feel helpless as Telkom has just ignored my requests and I would now give them a zero star rating. Telkom appears to be disorganised as the left hand does not know what the right hand is doing and it leaves the customer stranded. In light of this a solution for me going forward is for me to move my business to Neotel. That is if Telkom does not resolve my problem immediately.
Since I first raised my complaint to Telkom three weeks has passed. Since then I have called the Telkom customer centre to arrange an appointment for a technicain to attend. On both occasions the technician did not turn up. When I called the customer centre to equire why the technician did not turn up I was told that a date was never booked despite them sending me sms' confirming the times. In the last month in all there have been at least five appointments made and none have them have been honoured by Telkom. I feel helpless as Telkom has just ignored my requests and I would now give them a zero star rating. Telkom appears to be disorganised as the left hand does not know what the right hand is doing and it leaves the customer stranded. In light of this a solution for me going forward is for me to move my business to Neotel. That is if Telkom does not resolve my problem immediately.