TELKOM SERVICE AND ASSISTANCE

We have had problems with our ADSL-line/Internet connection dropping non-stop, since the beginning of March 2018. Telkom has shown no obligation in fixing this since we called them regarding this issue, since the MIDDLE of March.

During the course of the last 3 days we have had NO internet connection. When we call Telkom's Call Centre, we are on the line for hours without any answer. As soon as luck strikes and someone answers, the consultant is more clueless than the previous regarding our case. They have stated that a technician should have ALREADY been dispatched (2 days ago) and during today's call they state that we have never reported a problem as the above mentioned. A previous consultant have stated that the problem is on THEIR side and that TELKOM needs to fix it because there is nothing we can do about it from our side. Our telephone line is also completely dead.

We were just on the line (from 12:45 to 13:15) waiting for answer where after they cut us off with no success in calling from another cellphone number as well.

We desperately need to be able to connect to the internet, seeing as I am a student at university and we receive assignments on a daily basis, which needs to be submitted ONLINE.

We had a contract with Mweb about 2 years and there was never a case where we didn't have connection to our internet. I am a very disappointed costumer.