Telkom "service" an oxy*****

I reported my internet connection not working last year. Telkom sent a couple of workers who faffed around with my modem and said it was a problem with an underground cable. That's the last I heard from them. I tried reporting the problem again but was told it's already reported. I have had little or no internet connectivity for months and yet they are charging me full price for the "service". What a *******. What atrocious indifference.