1 reviews | Active since Nov 2013
Telkom Service.......again
<p>So here i am complaining about the servic from Telkom......again.</p> <p> </p> <p>Since the huge storm we had in JHB a couple of weeks ago our home internet has been off. Firstly we had to replce our router as it was struck by lightning.....which is fine as it is not Telkom's problem.</p> <p>However after replacing the router I noticed we have a problem with our ADSL line aswell.....so i phone Telkom and report the issue. I get told it could take up to 7 working days and a technician would contact me. Fair enough</p> <p> </p> <p>The problem comes in as this fault was reported on November 14....Today is November 22. Now i know this is still within 7 working days, however on sunday 20 november i got a call from a technician at just before 09:00 informing me that he will be coming through to attend to the problem. A technician is yet to arrive to attend to the problem. Im tired of having to resort to Hello Peter EVERY SINGLE TIME i have to deal with Telkom. They are absolutely useless......</p>
Hi Draconis772
Thank you for making contact with us and taking my call..
This response serves as confirmation that your query has been received and attended. As discussed i have made contact with the team attending the fault with a request for urgent feedback. I will make direct contact as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Draconis772
Thank you for making contact with us and taking my call..
This response serves as confirmation that your query has been received and attended. As discussed i have made contact with the team attending the fault with a request for urgent feedback. I will make direct contact as soon as possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
So on the day that I published this post I got a call from Telkom. The gene man was very helpful......however I still do not have Internet and a technician has not even scheduled an appointment to come and have a look at the problem.
So It seems not even a Hello Peter post gets Telkom to do their job. I was informed by Keegan, the gentleman that rep**** to my post, that he could not get hold of the allocator for my area and that he is waiting for a response from them. It is now two days later yet nothing has happened.
Maybe the next step would be to go to the papers or something. This absolute lack of service delivery cannot continue. It's pathetic!!!
So on the day that I published this post I got a call from Telkom. The gene man was very helpful......however I still do not have Internet and a technician has not even scheduled an appointment to come and have a look at the problem.
So It seems not even a Hello Peter post gets Telkom to do their job. I was informed by Keegan, the gentleman that rep**** to my post, that he could not get hold of the allocator for my area and that he is waiting for a response from them. It is now two days later yet nothing has happened.
Maybe the next step would be to go to the papers or something. This absolute lack of service delivery cannot continue. It's pathetic!!!