Telkom service after fault logging

<p> </p> <p>Since the 23 September I had a problem with my land line from telkom, on monday the 26 Sept 2016 I phoned telkom to make the aware that my wifi router and land line are not working.The 1st October someone came to attend to the problem and they told me that there was a problem with my line and they had to go to the box to fix it, and that someone will come on monday the 3rd to ensure that my phone is working, to date I have been phoning telkom and they told me that the problem is with the underground cable of which their technical team is working on. Today is the 17th Oct 2016 my phone and wifi router are still not working, I dont get an update of how far they are unless I pick up the phone and phone then Im being told someon is working on the underground cable. I need help as this is affecting the learners that are using wifi and matric exams are closer.</p> <p> </p>