Telkom Service

Disgusted by the service I am receiving from their client care department. 9 months ago, I took up insurance with them on a new cell phone contract, and unfortunately an incident 2 months into the contract did transpire. I submitted a claim and it was approved, but I was very unhappy as a new disclosure (t&cs) was made to me only then which had great financial implications on me. Fast forward to mid June, I then sent an email requesting cancellation/termination of contract for insurance with them and I did receive feedback with confirmation of cover being cancelled. Now June month end was supposed to be their last billing on my account as they run their accounts on arrears, but this has not been the case. July, August, and September they have debited my account, even though I recieved confirmation letter of the policy being cancelled. They've also sent me statement for this current month (October) which indicates that I will be debited for their insurance which I am not covered for, I can lose my phone, or it can be ****** but they will not cover me even when they taking funds from my account. Now for the past 5 or less months I have been trying to get them off my account and their department is only sending me from pillar to post. I've used money that I don't have on them to call their client care dept and even when my call cuts, they don't even bother to give me a call back. I am seriously in awe by how they run business and how clients are treated, and I wish my experience and frustrations on no one for their bad service. 👎