Telkom Service.

On the 15th the Telkom fiber from the pole to my house was destroyed due to fire. The 16th logged a call. The 17th the first calls started to follow up when the cable can be replaced. There are no fault finding to be done. Someone must just come out and replace the cable. Call center is not able to priorities the fault. It's the 21st now and still I am without data or fix line telephone, this after receiving a mail that the fault is resolved. The query is also not working on the mobile app.