Telkom service

I'm very annoyed and disappointed at my experience at Telkom in Mall of the South. I went there to take out a second contract.. I know I'm under bebt review but I asked the woman if I could get an additional contract. She told me I could. On the 23rd, I went back to telkom to do the contract. They guy who assisted me went through the process, until the system picked up that I'm under debt review and it declined me. So why was I told initially I could when this was the problem. I phoned my sister and she offered to help and we managed to get it right. The guy advised he will start the process and all we'd have to do come back to the shop to do finger verification. He called my sister on the 24th to confirm when we'll come back. She confirmed after 12 on the 25th. We arrived tat the store, went through the entire process only for him to tell us at the end they don't have stock of the phone!! He assumed that they would have stock delivered by this morning but nothing has come as yet. Now I'm waiting for his call to get the phones that should have been kept aside for us in the first place. I mean it's time and petrol I am wasting driving up and down for this. Its so annoying