Telkom service

I have been to Telkom Chatsworth branch on the 29/07/2021 to apply for a WiFi contract which was a R99 a month contract. I have spoken to the consultant she had put my application onto the system and it declined due to my credit score. She had then sent my application to Telkoms credit bureau requesting them to approve the application as I need to bulid my credit score. Then I have received an sms on the 02/08 stating that I need bring the requested documents in order to process the application. When I went to the store to submit my documents and I decided upgraded the contract to the R199 deal all my documents were sent for approval. On the 10/08 I have received another sms stating that my application has been sent for verification I will be notified once its approved and on this date I have received a call from the manger of the store she notified me that my contract is approved and I need to pick up my stuff from the store on the very same day I went to store and spoke to the consultant I have been notified about the phone call I have received she then said to me that my application has accidentally being deleted of the system and once they have re loaded it onto the system I will be contacted. I have contacted the consultant who was assisting me on the 13/08 she had sent me an sms stating that Telkom is still processing my application. Again on the 16/08 I have made another phone call to her asking her about my application she then sent me an sms stating that my application is still pending on the system. I called her again on the 18/08 and I was notified via sms that my application is declined due to the threshold not met. This is absolutely ridiculous and unacceptable. The service is pathetic. On the day I have received the sms stating that my application is declined I did try calling the consultant and I sent her an sms requesting her to explain why was my application declined when they approved previously there was no response from her till date. I was very disappointed and upset with what Telkom has done. They make their customers like a fool telling them their contract is approved and when you go to the store they give you story about your application this is unacceptable.