Telkom service

Can someone from telkom please contact me. On Sunday I couldn't load airtime from Capitec and Standard Bank. Eventually yesterday are 14h30 pm is showed successful from Standard bank mobile app and they took my R100 but I still have not received the telkom airtime and the bank says its to do Telkom since they are the third party and not tem.. I'm waiting over 24 hours now with no feedback. I need to know what's going on, not even an sms from telkom letting us know whether they are down or what and when will this be resolved