Telkom service

i reported my adsl line on 2nd January 2020, i followed up at a telkom shop 3 days later and im still waiting for some form of service. Due to load shedding no cell signal at my location, had to goto a telkom shop, they tested and said i must wait for a technician that was last week. normally within 2 days i have results. Please telkom. fault Ref no: 295ARK020120.