Telkom Service

<p>I had a Telkom in 2016. At the end of 22 July 2016 I went into the Telkom branch in Nelspruit to cancel my telkom landline which was linked to Mweb adsl. I filled in all the documentation to cancel the contract. Our landline was constantly being hit by lightning, at that time the line was out again to the lightning damage in the area. So the phone was not working as well as the adsl line. At the same time I cancelled my mweb line. The mweb cancelled accordingly but needless to say the Telkom didnt. At the end of August the Telkom line was still not cancelled. September/October/November still not cancelled. In November they send me an account for the past couple of months usage. Since September i have had numerous communications with Telkom trying to sort it out but to no avail. No one can give met an answer, no one can give me a detailed account. I have been back to the Telkom branch about three times trying to log calls. No Telkom has handed me over saying that I owe R1600 plus. Please can someone from Telkom come back to me with a detailed account as well as some answer to this matter.</p> <p> </p> <p>On the other side of the coin my husband had a contract for a wifi huawei modem. In the beginning of this year we phone telkom to find out if we can upgrade to a uncapped contract. All the paperwork was done to upgrade the existing contract to the upgraded one. The upgraded amount was R799 pm - at the end of the first month we received a bill saying that we needed to pay penalty fees for upgrading. We again went into Telkom branch in Nelspruit, phoned the Telkom service from the branch and the operator checked on the system and said we didnt need to pay the penalty fee as our existing contract had only 6 months to go. She told us that they will rectify it. Needless to say again at the end of the first month the amount of R1800-00 went off our account (with the penalty fee!!!!!!!) </p> <p> </p> <p>TELKOM HAS THE WORST SERVICE EVER!!! THE BRANCHES STAFF ARE ALWAYS VERY HELPFULL BUT THE COMMUNICATION OF THE TELKOM CUSTOMER CENTRE IS TERRIBLE!!!!! </p>