Telkom Service

Telkom is the worst Service provider, I have app**** for a ADSL home line. in Sep 2018. Was asked to pay a fully refundable deposit to get the installation done. I have however done this and was told it will be installed within 2weeks, I waited a month and still did not get installed. I then kept going to the store to meet the consultant that did my application and she was never available and the store said I must call the call centre. I then started getting billed for something that was not even installed. I managed to put a stop to the billing. I had called Telkom to cancel my application in November cause still no installation and asked them to refund me back my money., I was told that it take 7-14days to get a case seen to. So I waiting and I called again in December to check up on the 18th, they said that the original person didn’t put my cancellation through correctly so they had to send through the request again. I then called again in Jan on the 19th and same story, I then called again Feb. 19th and I even sent through proof to show I have a bank account so they could do my refund and till today I have not received anything. I have all my reference number and every time I call I keep getting told that I have to wait. I will never deal with Telkom again. They are sitting with my money since Oct 2018. My parents have also been having a problem with Telkom for months.