Telkom service

My partner and I have an LTE line, when we finish the data you are supposed to not be able to use the internet until you top up, we topped up the account and suddenly had no internet access,Telkom took it apon themselves to suspend our account for no reason and admitted it was a fault on their side, not a huge train smash until 5 days later when it has apparently been escelated 3 times but still there is no resolution, my partner has called each day with them promising to reconnect within 24 to 48 hours only to call again and hear them say that there is no record of the escalation, my partner needs this line for business and it is now costing her clients and money, after a call this morning and a Telkom consultant mentioning that it has not been escalated, an employee told us that "sometimes consultants will say they are escalating it but never do" very reassuring to know that your clients needs are not important, now the question is will we be reimbursed for this inconvenience as if this was any other company they would surely take their clients loss into consideration and try to resolve the issue as quickly as possible, Telkom i suggest looking at your staff and getting rid of the ones who take your brand as just a place of work, give me a call if you need new staff who can actually get the job done and represent your brand with the confidence and surety you propose in your adverts and marketing