Telkom Service

I recently app**** for a telkom line and a adsl to be installed on the 8th of July (sunday) and was told i need to pay a deposit of R700 in 7days, i agreed and asked for a ref and account details but was told Telkom will sms me and havent i went today to Telkom chatsworth and they say they cant help me i must call 10213 i than call go to sales department spoke to lady transferred me to accounts in acc dept lady unprofessional kept putting me on hold was on call 33min than spoke to her supervisor Primrose who tells me my bank details are nt captured or does not match n puts me on hold, i just want a bank account number and reference number to make payment and a technician to be sent is that so hard, i have submitted my bank statement and id copy instore at Telkom Pavillion or is the service delivery youll offer below standard hire people with knowledge or train them properly do their jobs to get or keep your customers happy im a new customer starting with youll and this is service at start