Telkom service

<p>The local municipality cut out power in Vincent for 2 hours on Sunday afternoon for maintenance. Unfortunately when the power came off, our ADSL was also off. 1st thing Monday morning (27 Feburary 2017) I reported this on your 10210 number and received reference number 14CEK270217 at 8:08. I received a call from ********** 314 at 13.25 and confirmed the above again and was told a technician would be sent. Phoned again yesterday the 28th February and was told that a technician was despatched at 7:30 and would contact me. This morning 1st March 2017 was told that the technician was aware of the problem and would contact me. Just phoned again as I have still not been contacted and now 3 days without an ADSL, was advised that the technician went off sick at 12 yesterday and a new technician has not been despatched. Waited 18 minutes for a supervisor who has now escalated this with reference number 962265. With my job, I also work at home and this is now affecting my income - and this was told to all your call centre agents. Also cannot be told when a technician would actually be despatched or how long this process is going to take. This is past urgent now. </p>